Refund and Returns Policy for TyreGuru

Effective Date: 03/12/2024

At TyreGuru, we strive to provide high-quality products and excellent customer service. If you’re not fully satisfied with your purchase, we are here to assist you. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when returning or requesting a refund for products purchased from us.

General Return Conditions

We want to ensure you’re completely satisfied with your purchase. If you wish to return an item, please ensure the following conditions are met:

• Return Period: You have 30 days from the date of purchase to return or exchange products, unless specified otherwise.
• Condition of the Product: The product must be unused, in its original packaging, and in the same condition as when you received it. We do not accept products that are damaged, worn, or altered.
• Proof of Purchase: You must provide a valid receipt or order confirmation when returning the product.
• Tyre Fitting Services: If you’ve had tyres fitted or installed, we are unable to accept returns for tyres that have been used, fitted, or mounted on a vehicle.

Tyre Returns

We understand that selecting the right tyres is crucial to your vehicle’s safety and performance. In some cases, you may need to return or exchange your tyres. The following guidelines apply:

• Unfitted Tyres: Tyres that have not been fitted or used can be returned for a refund or exchange within the 30-day return window, provided they are in original condition.
• Fitted Tyres: If tyres have been mounted on a vehicle or used, they cannot be returned, except in cases where the tyres are found to be defective, or if the wrong tyres were supplied.
• Defective Tyres: If you discover a defect in the tyres you’ve purchased, please contact us immediately. We will assess the defect and determine whether the tyre is eligible for a refund or exchange. Tyre defects are usually covered under manufacturer warranties, and we will assist you in handling the claim process.

Non-Returnable Items

The following products are not eligible for return or exchange:

• Used or fitted tyres: Once tyres have been mounted on a vehicle or used, they cannot be returned for refund or exchange.
• Custom or special orders: Any tyres or products that are custom ordered specifically for you are final sale.
• Gift cards and vouchers: These are non-refundable.
• Consumable items: Such as tyre cleaning products, wheel cleaners, valve stems, or other accessories that have been used.

Refund Process

If you meet the return conditions, we will process your refund in accordance with the following:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
• Refund Timeframe: Once we receive the returned product and confirm it meets our return policy, we will process your refund within 5-7 business days. Please note that depending on your bank or payment provider, it may take additional time for the funds to be reflected in your account.
• Shipping Fees: Shipping and handling fees are non-refundable, except in cases where the return is due to a fault with the product or a mistake on our part.

How to Return or Exchange Your Purchase

To return or exchange an item, follow these steps:

1. Contact Us: Before sending any product back, please contact our customer service team at [Insert Contact Email or Phone Number] to inform us about your intention to return or exchange the item. We will provide instructions on how to proceed.
2. Pack the Item: Ensure the item is in its original packaging, along with any accessories, manuals, or documents that came with the product.
3. Ship the Item: Return the product to us following the provided instructions. You will be responsible for the shipping costs, except in cases of defective or incorrect items.
4. Confirmation: Once we receive your return, we will send you a confirmation email with the details of your refund or exchange.

Faulty or Incorrect Products

If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately so we can resolve the issue. You may be entitled to a replacement, repair, or full refund depending on the nature of the problem. We will cover the shipping costs for returning faulty or incorrect items.

Exchanges

If you wish to exchange a product for a different size or type, please contact our customer service team. Depending on the availability of the item you wish to exchange for, we will facilitate the exchange process. Please note that the product being returned must meet our return conditions, and any price differences will be addressed at the time of the exchange.

Shipping and Handling Fees

Please note that you are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrect items. If we arrange for a return shipping label, the cost will be deducted from your refund.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or need assistance with a return or exchange, please contact us at:

TyreGuru
Email: info@tyreguru.com.au
Phone: +61 (427) 497-042
Address: 55 Merola Way, Campbellfield-3061, Australia

Website: Tyreguru.com.au